![]() ![]() I just got off the phone with Best Buy and they told me they don't do monitor repairs and to come in and buy a new one. I am smart enough to unhook my trash monitor and hook up my 10 year old CRT that still works.so yeah. I talked to the tech support with gateway and he talked to me like I was stupid. The same thing happened to my FPD1975W monitor last night. ![]() I hope there is a class action suit because the thought of losing the capability of this $500 monitor after less than 2 years is sickening! Gateway simply responded with the fact that my monitor was out of warranty and refused to assist so it looks like the complaint was closed. I filed a complaint with the Better Business Bureau citing poor quality control and/or the use of proper technical practices. When I did turn it off, it is now apparent that the faulty capacitor prevented the monitor to properly power back up and in the current situation, to never come back online. The fact that my monitor is on most of the time explains why the problem wasn’t an issue during the warranty period. I contacted Gateway and they were not only unwilling to help, but they were unable to even suggest what the problem was or where/how I could get it fixed. I have a 24" gateway monitor that I purchased just under two years ago and I have the exact same problem everyone is describing in this blog. ![]()
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